Data Controller Information
This privacy policy explains how clearflowhubex AG ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our services. clearflowhubex AG, registered in Austria with registration number FN258963a, acts as the data controller for the personal data we process.
Data We Collect
We collect various types of personal data depending on how you interact with our website and services. The data collection includes information you provide directly to us and information we collect automatically through your use of our website.
Information You Provide Directly
- Contact Information: Name, email address, phone number, and company details when you contact us or request our services
- Communication Data: Messages, inquiries, and correspondence you send to us through our contact forms or email
- Service Preferences: Information about your dashboard software requirements, budget, and project timeline
- Newsletter Subscription: Email address and preferences when you subscribe to our updates
Information We Collect Automatically
- Website Usage Data: Pages visited, time spent on pages, click patterns, and navigation behaviour
- Technical Information: IP address, browser type, device information, and operating system
- Cookies and Tracking Data: Information collected through cookies and similar technologies as described in our cookie policy
How We Use Your Information
We use your personal data for various legitimate business purposes. How we use your information depends on the services you use and your relationship with us.
Primary Uses
- Service Delivery: To provide dashboard software analysis, consultation services, and respond to your inquiries
- Communication: To contact you regarding your requests, provide updates on our services, and send important notifications
- Customer Support: To assist with questions, resolve issues, and provide technical support
- Business Operations: To manage our business relationships, process payments, and maintain accurate records
Marketing and Analytics
- Newsletter and Updates: To send you relevant information about dashboard software trends and our services (with your consent)
- Website Improvement: To analyse website usage patterns and improve user experience
- Marketing Communications: To provide information about services that may interest you (where permitted by law)
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about the cookies we use, their purposes, and how to control them, please refer to our Cookie Policy.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Consent: When you have given clear consent for us to process your personal data for specific purposes
- Contract Performance: When processing is necessary to perform a contract with you or to take steps at your request
- Legitimate Interests: When we have a legitimate business interest that doesn't override your fundamental rights and freedoms
- Legal Obligation: When we need to process data to comply with legal requirements
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
- Legal Requirements: When required by law, regulation, or legal process
- Business Protection: To protect our rights, property, or safety, or that of our users or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate safeguards)
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are based on business needs and legal requirements.
Retention Periods
- Contact and Communication Data: Retained for up to 7 years after last contact for business record purposes
- Website Analytics Data: Typically retained for 26 months in accordance with Google Analytics retention settings
- Marketing Data: Retained until you withdraw consent or unsubscribe from communications
- Legal and Compliance Data: Retained for periods required by applicable laws and regulations
Your Rights
Under GDPR and applicable data protection laws, you have several rights regarding your personal data. These rights may be subject to certain limitations and exceptions.
Your Data Protection Rights Include
- Right of Access: You can request copies of your personal data and information about how we process it
- Right to Rectification: You can request correction of inaccurate or incomplete personal data
- Right to Erasure: You can request deletion of your personal data in certain circumstances
- Right to Restrict Processing: You can request that we limit how we use your personal data
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
- Right to Object: You can object to certain types of processing, including direct marketing
- Right to Withdraw Consent: You can withdraw consent for processing based on consent at any time
International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal data in accordance with GDPR requirements.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Information
If you have any questions about this privacy policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please reach out to us:
Supervisory Authority
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In Austria, the relevant supervisory authority is the Austrian Data Protection Authority (Datenschutzbehörde).